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Deskera CRM – Case SLA Management

Deskera CRM – Case SLA Management

These are exciting times. Our development team has come with a great new addition to the already long list of amazing features available in Deskera CRM. These features, a result of our customer-centric approach to development, will directly impact your business, making it better, easier, faster. Let's take a look at the new enhancement - Service Level Agreement (SLA) Management for cases: With this functionality, SLAs could be defined for responding to cases created, with escalation rules to ensure follow up and timely closure. This functionality makes Deskera CRM one of the most comprehensive, most feature-rich, web-based CRM solution. The…
How Deskera compares to Microsoft Project | Collaboration

How Deskera compares to Microsoft Project | Collaboration

Rest of the series: Project Planning, Simplicity We know how Deskera lets you work on Microsoft Project files on the web. But that's not all, Deskera offers much more than just Microsoft Project on the web. In this part of the series, we compare the Collaboration Capabilities of Microsoft Project and Deskera Project Management Software. Using Microsoft Project for Collaboration Let's take the case of John and Richard who are in-charge of end-to-end Project Management including planning all the project activities and Work Breakdown Structure for their biggest client so far. John's boss gifted him a copy of Microsoft Project…
How Deskera compares to Microsoft Project | Earned Value Management and User Experience

How Deskera compares to Microsoft Project | Earned Value Management and User Experience

Rest of the series: Project Planning We know how Deskera lets you work on Microsoft Project files on the web. But that's not all, Deskera offers much more than just Microsoft Project on the web. Simplicity As we've noted earlier, 80% of Microsoft Project users use only 20% of its numerous features. So at Deskera we've simplified a lot of rarely used Microsoft Project functions to deliver a more capable, yet simpler, project management methodology. Earned Value Management All the main EVM values are calculated by Microsoft Project, including: Budgeted Cost of Work Scheduled (BCWS), Budgeted Cost of Work Performed…
How Deskera compares to Microsoft Project | Project Planning

How Deskera compares to Microsoft Project | Project Planning

We know how Deskera lets you work seamlessly on Microsoft Project on the web. But that's not all, Deskera offers much more than just Microsoft Project for web. In this series of posts, we'll take on Microsoft Project by doing an in-depth head-to-head comparison around what we believe are the primary four decisive factors while looking for a Project Management Software. Project Planning Collaboration Resource Management Deployment and Pricing PROJECT PLANNING One of the features we love in Microsoft Project is the ability to quickly create tasks, set dates and define dependencies. This can be attributed to chiefly: A spreadsheet…
Project Plan and Web-based Gantt Chart

Project Plan and Web-based Gantt Chart

Let me take you through the Project Plan in Deskera The Task Grid lists out all your project tasks along with their duration, dates, predecessors and resources. Now it not only looks like an Excel sheet, but acts like one too. We find it much easier to edit task details in the cells in the classic Excel fashion rather than having to Click to open a form Find the fields you want to change and then key in the information and finally Click to close the form (and some people seem to throw in a confirmation message everywhere just for…
What is Deskera ?

What is Deskera ?

Deskera is an attempt at making life easy for business & office users. As a business user Deskera gives you an integrated desktop that lets you: Manage your projects & teams effectively Manage your office documents Manage your tasks, contacts appointments and calendar schedules Connect with your colleagues Deskera interoperates wonderfully with popular Project Management softwares like Microsoft Project®. It lets you export/import to & from Microsoft Project®. Could Deskera be your Business Web-Desktop ? We’ll let our users decide.