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CRM cycle provides insight into various stages of Customer Relationship Management from customer acquisition to retention and service. CRM cycle lays down the roadmap for how the business can connect with their customers efficiently and serve them more effectively.
The nub of the matter is that On-Demand CRM ascertains that you have to pay only for the number of CRM application users, or in other words, you pay as you use.
Process Driven CRM lays emphasis on the core CRM functionalities as well as customer related enterprise wide business processes.
Case Management enables the stakeholders to promptly attend to customer’s query and problem.