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Case Management in CRM

Case Management in CRM

Case Management enables the stakeholders to promptly attend to customer's query and...
What is Social CRM?

What is Social CRM?

Social CRM is the philosophy of monitoring and managing customer interactions, and relationships with...
When to use the Service Oriented Architecture Approach?

When to use the Service Oriented Architecture Approach?

Service Oriented Architecture should be driven by business needs and requirements....
What is BPEL?

What is BPEL?

BPEL is used for integrating and assembling various modular service components in order to...
What is BPMN?

What is BPMN?

BPMN aims to standardize the business process modeling for all...
BPM as a Business Enabler

BPM as a Business Enabler

Business Process Management offers comprehensive capabilities for managing cross-functional business processes, concerned process users...
Role of Web Services in SOA

Role of Web Services in SOA

Web Services forms an integral component of SOA...
Using ESB for Enterprise Application Integration

Using ESB for Enterprise Application Integration

Krawler Enterprise Service Bus offers distinct advantages as compared to the Hub and Spoke...
Service Oriented Architecture for Better Business Agility

Service Oriented Architecture for Better Business Agility

Service Oriented Architecture provides the required flexibility, reusability, reliability and scalability that result helps...
Performance appraisal management system: Improving workforce performance to drive better business results

Performance appraisal management system: Improving workforce performance to drive better business results

The prime concern of managers is keeping a check on overall employee workplace performance....
CRM – From Customer Relationship Management to Change Relay Management

CRM – From Customer Relationship Management to Change Relay Management

The financial hurricane brought in along with the September breeze of 2008, has forced...